Hundreds of passengers were once again stranded on planes for hours over the weekend after winter storms and icy conditions caused massive flight delays at JFK and LaGuardia airports and closed Boston Logan International. While the press likes to constantly highlight JetBlue’s problems on Feb. 14, travelers should note that plenty of other airlines had similar issues this past weekend. And JetBlue is the only airline that has publicly taken responsibility for its actions and fairly compensated stranded passengers though its Passenger Bill of Rights. Yes, it sounds bad that JetBlue canceled 400 of its 550 scheduled flights because of the recent weather, but wouldn’t you rather have to reschedule your flight than sit for over 9 hours on a plane in the middle of the night (which is exactly what passengers on a Cathay Pacific flight from New York to Vancouver experienced this weekend)?
I’ve said it before, and I’ll say it again. It’s only a matter of time until some poor, trapped passenger goes bonkers during one of these incidents. Yes, keeping travelers safe is important. But is it necessary to hold them hostage in the process?